Kartonbox Luisa Paixão

Beautiful gift set - a perfect present and incredibly well packaged. Thank you!

At the time of writing I have been waiting 19 days for my package to arrive. The website predicts "4-5 days". I still don't have any clarity on when it will arrive or why it has been delayed.

I haven't received an apology from Luisa-Paixao for the inconvenience and the one time I did hear from them they suggested the parcel would arrive in 'the next following days', which was incorrect - it has been a further 8 days since that prediction and there is still no sign of when my parcel will arrive.

It would have been much more helpful if they had told me they couldn't guarantee when the package would arrive, in which case I could have made alternative arrangements. I sent two further emails to try and gain clarity, both of which are unanswered after 48 hours.

I don't think they should be advertising on their website that there are no delays when my package has taken 5 times longer (and counting) to arrive than the 4-5 days forecast.

Very frustrating.

I got this for my brother’s birthday gift and he was beyond happy! Our mum is from Portugal and taught us right about pasteis, and this is the most perfect Portuguese gift!!